My father's aging (10+ year old) DIRECTV satellite receiver finally died, so he called AT&T for a replacement. That was the easy part. The new receiver came within 3 days, and Dad installed it (correctly!). He then visited the url the device displayed on screen for remote activation. That link re-routed to a page that told him to call a telephone number, so he did.

The first customer service representative he spoke to tried to remotely activate the receiver and failed. Repeatedly. Dad ultimately had to abort this attempt for a pre-scheduled doctor's appointment. Afterwards, he had me try again in the hopes that I would be better able to communicate with the technician. The customer service representative I spoke to also tried to remotely activate the receiver and failed. Then she hung up on me. I don't think it was her fault. She was using AT&T phone service, after all.

At this point I stopped waiting for a customer service representative to suggest what I suspected: that the problem might be in the receiver's access card. The receiver was reporting an on-screen ID number of "0000-0000-0000", which happens to be the default number if there is no card installed. When I opened the panel, I did indeed discover that whoever had inserted the card before shipping had installed it upside down. The old receiver model took cards face down; the new model required face up. I pulled the card, turned it over, plugged everything back in, and called DIRECT a third time. This time, the customer service representative was able to activate the receiver on the first try.

The terms for the new receiver required the old receiver to be shipped to DIRECTV for recycling. Again, the url that DIRECTV provided for generating a label was outdated, redirecting to *another* page that returned a 404 page error. After a little creative Googling, I found an AT&T electronics recycling link that appears to do what the suggested link was supposed to have done. By this time I was not surprised when the website instructions (and generated label) made it clear the receiver was to be mailed via USPS but the downloaded file called it a "FedEx Shipping Label." AT&T seems to have a real problem with modernization.

Hopefully, Dad will get credit for returning his receiver as instructed, though given how hard it was to do almost everything else, I'm not holding out strong hope. I'm starting to feel like I'd have a better chance if I sent a telegraph to the company to tell them it was coming and personally handed the box to a Pony Express rider.

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On May 29, I decided I couldn't put off buying a new chair for my computer desk any longer. I'd broken the wooden chair I'd been using. The last two wooden chairs, I'd used, in fact. What can I say? I sit a lot.

Research was done online. (You may have heard that there's a pandemic on, and I didn't want to visit any showroom and sit in potentially infected chairs.) The purchase was done online, too. I ultimately placed a $200 order via Amazon.com. The seller — who was not Amazon because Amazon doesn't actually sell anything itself anymore — said I should expect it between June 8 and June 11. It did not arrive by June 8. It did not arrive by June 11, either.

On June 12, I finally looked into the FedEx shipping system to discover that the package had arrived in their Georgia distribution center on June 4. It must have liked it there, because it didn't move again.

On June 14, I called FedEx, and the customer service representative took one look at his computer screen and told me that "anything that hasn't moved in that long we consider a lost package." But he couldn't help me find it. Instead, he recommended that I get in touch with the shipper so that the shipper could file a claim. The shipper told me they'd get back to me once they'd looked into it.

On June 18, no one had gotten back to me, but Amazon.com's algorithms finally allowed me to request a refund on an undelivered product. So I did.

On June 20, I got my refund. Now I have my money back, but I'm still sitting in a broken chair. Since Mom had already planned an outing to Costco on June 24, I figured I'd bring home whatever they had available. At this point, I'm willing to sit on just about anything.

On June 24, when I woke up, an email was waiting for me from FedEx. They say the chair had been found and would be delivered to my house. Hooray! I was finally going to get the chair I ordered. I don't know why they were sending it to me after all this time, especially if they had already given money back to the seller, but if it was going to show up at last, I figured I'd accept it and settle up with the seller later. So I went to Costco and didn't buy a chair.

And when I got home, I got an email from FedEx saying that delivery had been delayed. It'll be there on June 25 now, they promise.

*smh*

That's what I get. I'm going back to Costco tomorrow, and I'm coming home with a chair. If FedEx delivers another, so be it. As the old adage tells us: Two chairs are better than none.

UPDATE

On June 25, the chair was delivered before I could get to Costco. The box was in very bad shape, but the contents seemed well enough. So I assembled it and didn't buy a chair from Costco. But since the chair was finally delivered, I decided that I return my refunded payment to the seller. That proved to be another ordeal.

Long story short, as of July 2, the seller is paid (somewhat slightly less than the original amount), and I have a chair. The new moral here is that patience is a virtue, even when it can be hard to stand for.

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FedEx is either a terribly damaged company, spiraling into the ignored wasteland of giant corporations who bloated to an unsustainable size, or they just have the most incompetent people working for them (see previous possibility). For 10 days now, I have been waiting for someone to come take a package that FedEx damaged in shipping (it happens, but they must have been trying with this one; it looks like it was used for a wheel stop for one of their jets) out of my office so that we can make a claim against the damage. 10 days. We've called them no fewer than 5 times. Where's that guy from those FedEx commercials so that I can tell him how well his "global integration" is going.

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