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My aging computer, which I use 8 or more hours a day, has been showing signs of senility lately, so last Sunday I decided to buy a replacement. Specifically, I decided to buy a Razer, as that's what was available on sale at with the specs that friend (and boss) James recommended. Before going through a shopping cart, I did a little research and discovered that had an even better price on their own product. So I decided to order directly from the manufacturer instead. That proved to be a mistake.

No sooner had I completed their checkout process than Razer promptly sent me an email to notify me that the transaction had been "unsuccessful" and urged me to get in touch with their customer service, which I did immediately via chat. The representative told me they would "forward a support ticket to the relevant team" to verify me as a legitimate buyer so that my purchase would be processed by their system "automatically." Except it didn't.

On Monday, I got another email, telling me that the whole problem was my credit card processor. They said I needed a payment authorization code to clear up the problem, so I called my bank. Turns out the bank's AI was naturally suspicious of such a large purchase of nearly $3,000 — don't judge me — and killed the transaction. Fine. It happens. In fact, I appreciate the caution. Except they could not give me an authorization code because no payment had actually ever been authorized. They said I'd need the merchant to run the transaction again.

I told Razer this, and they said they couldn't run a charge against the original order; I would have to just place a whole new order. One small catch: between Sunday night and Monday morning, Razer raised the price of the machine by more than 13%. Since I was only shopping from them because they had been cheaper than Best Buy, I asked their customer service to honor Sunday's price. They declined. I explained that in that case, there was no longer any incentive for me to buy from and they followed up by politely suggesting that I "explore authorized Razer resellers, where you might find attractive deals and promotions."

In hindsight, perhaps I should have expected that. The Sunday representative ended our chat by telling me that "right after you end the chat, you might receive a survey for you to provide us with feedback. The survey is all about ME as your assistance buddy as how I tried my best to assist you today, and not with Razer services" (emphasis mine). Hint, hint, Walter.

Anyway. This is all just a longwinded way of explaining why I will not be buying a Razer computer from any Razer reseller, authorized or otherwise. If they don't want me to buy their product, I'm more than happy to oblige.

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To be continued...


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